General Terms and Conditions 

  1. General provisions

Before using the website in any way, carefully read the terms of use. E-commerce services are valid for customers residing in the European Union. The purchase process needs to be completed to the end.

The buyer can become any adult person, or a legal entity that accepts these general terms and conditions. Minors, partially or completely incapacitated persons may order items only with the consent of their legal representative. Through the web-shop, the buyer is enabled to purchase all products that are on the seller’s website .

By accepting the General Terms and Conditions, the customer declares that all information provided about himself is true and correct.

By purchasing the product, the customer declares that he accepts the terms of business. These provisions are subject to change and the terms and conditions apply at the time of ordering. The customer is obliged to inspect the updates.

Please send us your possible disagreement with the conditions, either in full or in part, in writing before your first order by e-mail 

The procedure and conditions for buying / selling goods through the MAGURO D.O.O store are defined through the following parameters: order, payment, shipping, delivery, return of goods.

The supplier of the ordered goods is the point of sale

Maguro d.o.o. for trade and services, tourist agency 

Savska cesta 41 10 000 Zagreb,Croatia

OIB: 75560023090 
MBS: 080810000 
Phone: +385 1 6191 – 775 


Bank account at Zagrebačka banka dd: 2360000-1102326726
IBAN: HR5823600001102326726 
SWIFT CODE: ZABAHR2X Zagrebačka banka dd Zagreb

Board members: Saša Rakar
Director: Saša Rakar
Share capital: HRK 20,000.00 paid in full 
MAGURO d.o.o. for trade and services, travel agency is registered with the Commercial Court in Zagreb

Maguro provides an online service through its website at, on the World Wide Web – Internet.

The Terms of Use prescribe the terms and conditions for End Users and apply to the use of the Website By using the Website, End Users express their agreement with the General Terms and Conditions of Business and Use and agree to use the Website according to conditions. The right to use the Website is a personal right of the End User, and may not be transferred in any way to other physical or legal persons, nor is any user authorized to register other physical or legal persons. The end user is personally responsible for protecting the confidentiality of passwords, in places where they exist as such. The end user is aware of the fact that sometimes there are interruptions of services, or events beyond the control of MAGURO D.O.O. , and accepts that MAGURO D.O.O. is not responsible for any data loss that may occur during the transmission of information on the Internet. End User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.

MAGURO D.O.O. reserves the right at any time to modify or discontinue any segment of the business, including, and without limitation, the content, time of availability, as well as the equipment required to access or use the Site. Furthermore, MAGURO D.O.O. may stop sending any part of the information, or any type of information, may change or discontinue any mode of data transmission, and may change the data transfer rates as well as any of their other characteristics.

By using this Website, the End User confirms that he is familiar with and agrees with the General Terms and Conditions of Business and Use. MAGURO D.O.O. hereby informs the End User: If you do not agree with the terms of use and rules stated here, please refrain from using this Website.

MAGURO D.O.O. reserves the right at any time, and without prior notice, if it deems it necessary, to terminate or amend any of the General Terms and Conditions of Use and / and the Privacy Statement set forth herein. Therefore, it advises End Users to re-read from time to time the information contained in the General Terms and Conditions of Use and the Privacy Statement in order to stay informed of such changes. Continuation of the use of the Website even after the publication on the Internet of new changed General Terms and Conditions of Use and Confidentiality Statement, it is understood that the User accepts the changes.

This Website is privately owned. All mutual communication and interaction that takes place through this Website must be in accordance with these General Terms and Conditions of Business and Use. End Users may not post or transmit on this Website any material that endangers or in any way violates the rights of others, any material that is inherently illegal, threatening, offensive, defamatory, that violates or threatens privacy, that is vulgar, obscene or otherwise undesirable in measured communication, which encourages illegal activities or otherwise violates any regulation and which, without the express, prior, written consent of MAGURO D.O.O. contains advertising or offer of anyone’s products and services. End User may not use this Website to advertise or perform any commercial, religious, political, or non-commercial advertising.

All materials available at websites are the exclusive right of MAGURO D.O.O. or are used with the express consent of the copyright holder and the trademark and / or design right holder. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLISHING, LINKING, IN-DEPTH LINKING, OR MODIFICATION OF THIS WEBSITE WITHOUT EXPRESS WRITTEN APPROVAL OF MAGURO D.O.O.! Violation of the General Terms and Conditions of Business and Use may result in litigation and / or prosecution of the perpetrator for copyright infringement, trademark rights, or any other form of intellectual property.

The website contains materials protected by copyright, trademark, design and other information covered by other rights of natural or legal persons, including, but not limited to, texts, photographs, graphics, as well as the entire content of the website, in accordance with the regulations of the Republic of Croatia. End User may not modify, post, transmit, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part. End User may download, print and store copyrighted materials only for the purpose of their own use. No part of this site may be copied, re-distributed, retransmitted, reposted, duplicated or otherwise used without the express written permission of MAGURO D.O.O. and the copyright holder.  

End User may not post, publish, or otherwise make available on this Website any material subject to copyright, trademark, or other intellectual property rights without the express consent of the holder of those rights. MAGURO D.O.O. has no obligation to inform the End User, or to assist him in determining whether any material is subject to copyright. The end user is solely and solely liable for damages that may result from copyright infringement, misuse of trademarks and other intellectual property rights, or any problems arising in connection with the publication of such materials. By posting materials on any publicly available part of this Website, the End User declares that he is the holder of the rights to these materials and that he explicitly grants MAGURO D.O.O. unlimited time, space, free, permanent, non-exclusive, non-exclusive right and license to use, reproduce , modifying, adapting, publishing, translating and distributing such material (in whole or in part). End User also grants other end users the right to access, view, save or reproduce this material for their own use. The End User hereby grants MAGURO D.O.O. the right to modify, copy, publish and distribute any material that the End User makes available on the Website 

End User expressly agrees that the use of the Website solely under the responsibility of the End User so that MAGURO D.O.O. does not guarantee (I) THE CONSEQUENCES THAT MAY OCCUR FROM THE USE OF THIS WEBSITE, OR (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR GOODS THESE WEBSITES.

The End User expressly confirms that MAGURO D.O.O. is not responsible for offensive, inappropriate or illegal behaviour of the End User or third parties and that the risk of damage that may arise as a result of this lies entirely with the End User.

In no event will MAGURO D.O.O. be liable for any damages that may arise as a result of the use, or due to the inability to use this website. End User expressly acknowledges that the terms of this chapter apply to the entire content of the Website.

Subject to the foregoing, MAGURO D.O.O., shall not be liable, regardless of cause or duration, for any errors, inaccuracies, or other deficiencies, inadequacies or inaccuracies, the information contained on this website, as well as for any delay or interruption in the transmission of information to the end user, for any claims or losses arising therefrom. None of the above parties will be liable for any claims or losses of the third party, including lost profits.

MAGURO D.O.O. is not responsible for any content that a user, subscriber, or unauthorized user may post on the Website. MAGURO D.O.O. reserves the right to change, adapt, modify, delete or remove any content it deems inappropriate.

End User acknowledges that all discussions are ratings, comments, private messages, public and not private in nature, and that therefore MAGURO D.O.O. employees may monitor End User communications without their knowledge and explicit permission.

End User agrees to indemnify, and will not hold MAGURO D.O.O. liable, for all claims for damages and costs, including legal fees, that may arise from the use of this Website by End User.

MAGURO D.O.O. may terminate the business relationship with any of its End Users at any time.

MAGURO D.O.O. reserves the right to immediately revoke any passwords or user accounts of the End User in case of any behaviour of the End User MAGURO D.O.O. , in its sole discretion, considers unacceptable, as well as in any case non-compliance with the General Terms and Conditions.

The user can send his inquiries and comments in writing, by mail or e-mail, MAGURO D.O.O. will send a written answer by mail or e-mail within the legal deadline. is a registered domain of MAGURO D.O.O.

MAGURO D.O.O. is not responsible for the accuracy or reliability of any opinion, advice, or statement posted on the MAGURO D.O.O. / shop website by anyone other than an authorized person of MAGURO D.O.O. Under no circumstances will MAGURO D.O.O. be liable for any loss or damage incurred by the End User relying on information obtained through Website. It is the end user’s responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, opinion, advice or other content available through Website.

MAGURO D.O.O. is headquartered in Zagreb, in the Republic of Croatia. Legal disputes that may arise as a result of the use of this Website (unless otherwise stated in a special agreement) are within the jurisdiction of the court in Zagreb, and are resolved in accordance with the positive regulations of the Republic of Croatia. By using this Website, the End User agrees that any dispute or claim arising out of, or in connection with these Terms, or in connection with their implementation, is within the jurisdiction of the court in Zagreb.

  1. Language

The language of communication at is Croatian and English. 

  1. Prices

Prices are expressed in kunas (HRK), US dollars (US $), Euros (€) and British pound sterling (£), include VAT, valid for all methods of payment at the time of purchase.

The price of the goods is determined for each product individually. The process of entering the price on the page for each product is subject to control at several levels, but regardless of that there is a possibility of error because it is a human factor, and by the nature of things can not be an automatic entry.

Such situations are extraordinary and MAGURO D.O.O. apologizes to its customers in advance because it will be forced to inform them about the situation, the wrong price for a particular product and the impossibility of delivery on a specific customer order.

  1. Order

The ordering process at the webshop store is described here:

  • step 1 – open the page
  • step 2 – find the product you want to buy, and click on the “Add to cart” button or enter a certain number in the field, and put the desired amount of each product in the cart
  • step 3 – when you have finished choosing, go to the cart with the ordered items and click on the “View cart” button or on the “Payment” button
  • step 4 – fill in your information regarding the collection and delivery of goods and choose the method of payment
  • step 5 – Accept these terms of use by adding a check mark to the marked place
  • step 6 – Click on the “Order” button and, depending on the chosen payment method, pay for the items or follow the payment instructions given
  • You will receive our official order confirmation by email

MAGURO D.O.O. will take all necessary measures and engage all possible resources to fulfill the delivery of the ordered product within a reasonable time. In the event that the supplier does not have the ordered product available, he will inform the customer and offer him the opportunity to purchase a product from the web store that is available for delivery and which is closest in its characteristics to the product that cannot be delivered. MAGURO D.O.O. disclaims responsibility for the consequences of the described emergency situation.

Your order is considered confirmed and valid only when an invoice has been created.

  1. Duration and termination of the contract

The contract concluded by the End User with MAGURO D.O.O. for the sale of products and services is a one-time contract for the sale of products or services consumed by the delivery of goods or services by MAGURO D.O.O. and payment by the End User, in case it is not terminated. These General Terms and Conditions are an integral part of the Purchase Agreement between MAGURO D.O.O. and the End User.

Pursuant to the Consumer Protection Act, you are authorized to unilaterally terminate the contract without stating the reasons for this within 14 days from the date of delivery of the product or the last product from the order. Standard Information Form for unilateral termination of the contract can be downloaded from the LINK

You can terminate the contract using the mentioned form or through any other unambiguous statement in which you express your will to terminate the contract on a permanent medium.

In the event of termination of the contract, each party is obliged to return to the other what it received under the contract, in accordance with the provisions of the Consumer Protection Act. We will refund you after the goods are returned to us. You must return the goods to us without delay, and no later than 14 days from the day you announced the unilateral termination of the contract.

Direct costs of returning the goods The end customer is obliged to bear if he uses his right to unilateral termination of the contract, and if the product can not be returned by mail in the usual way the end customer can contact MAGURO D.O.O. at info number or e-mail address to obtain product return information. Pursuant to the Consumer Protection Act, the end user is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.   

The right to unilateral termination of the contract is excluded by law in several cases.

Full information regarding the buyer’s right to unilateral termination of the contract can be found at this link: Consumer Protection Act 

  1. Written objections, refund, replacement

In case you are dissatisfied for any reason, you can file a complaint with MAGURO D.O.O.

In the event that the shipment is damaged in transit, such damage is visible when picking up the shipment, in which case please do not pick up the shipment. Please contact us so that we can check the condition of the shipment as soon as possible and send a new one.

MAGURO D.O.O. allows you to submit a written complaint via email In order to determine as quickly as possible, the specific order to which you have an objection, state the order number, account number or your username in the objection. MAGURO D.O.O. will confirm the receipt of the complaint in writing without delay, and the answer must reach you within 15 (fifteen) days from the date of receipt of the complaint.  

  1. Methods of payment

1. Internet banking or general payment slip per sent offer

When choosing this method of payment, you will receive an offer to your email address with all the information required for payment, including the account number to which you need to pay the value of the order along with shipping costs. You can then make the payment using internet banking or the way you normally pay your bills – via bank, post office or similar.

Upon receipt of payment, we will send you the ordered products.

2. Online credit card via HT Pay Way service

By choosing this method of payment, you will be redirected to the security pages of the HT Pay Way service where you enter your credit / debit card information. If the bank card issuer approves the transaction, your card will be charged immediately. In case of disapproval of the transaction, you will also be unambiguously notified.

The goods are delivered at the first opportunity.

Safety statement

Payment and purchase on our website is completely secure. For credit card payment, we use the T-Com Pay Way Gateway internet billing service.

T-Com Pay Way applies the most modern standards in data protection – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the exchange of data between the T-Com system and the authorization centers of card companies takes place in a private network, which is protected from unauthorized access by a double layer of “firewall”.

PayWayamerican jamstvomastercard securecodevisa verified

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro, US dollars or British pound sterling into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

3dsecure instructions for secure online shopping


3. PayPal / Braintree By PayPal

By choosing this method of payment, you will be redirected to the security pages of PayPal service where you can enter your PayPal account information and/or pay by bank cards. Payments can be effected in currencies EUR, USD or GBP depending on the End Users choice.

The goods are delivered at the first opportunity.

  1. Delivery

The ordered goods are delivered via the agreed courier service or in another way that can be arranged by MAGURO DOO. If you receive a notification from the courier service about the arrival of the shipment, you are obliged to contact them by phone and arrange the handover of the shipment. When choosing the goods and choosing the delivery, the buyer is obliged to provide the exact address and telephone number for timely delivery. Products must be adequately packaged for the transport of goods. Adequate packaging of a consignment means placing the contents of the consignment in appropriate packaging (wrapper, box, etc.) in order to prevent damage or reduction of its contents or the contents of other consignments during transport. The packaging must correspond to the contents and shape of the consignment, the size, weight and value of the consignment and the conditions and length of the route to which it is transferred.   

MAGURO D.O.O. is not liable to the Buyer or the Recipient for minor scratches on products that occurred as a result of delivery of goods through the delivery service if the scratches or minor defects do not affect the basic properties and usability of the product. Upon receipt of the goods, the verification of the correctness of the order depends on the customer. Please compare the received items with the invoice, if something is missing, please notify your courier immediately, as we do not accept subsequent complaints.

  1. Dispute Resolution

In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a conciliation proposal to the Conciliation Center. The EU Dispute Resolution Platform can also be used at the following link: Online Dispute Resolution Platform (ORS) 

The trader and the consumer will try to resolve any disputes by agreement and amicably, otherwise the Court in Zagreb has jurisdiction.